We are offering an employment opportunity in Stone Mountain, Georgia for the role of a Customer Service Representative. This role is set in the telecom industry and is primarily focused on maintaining high-quality customer service and handling customer credit inquiries. Responsibilities:• Handle customer inquiries, mainly over the phone, ensuring a high level of customer satisfaction.• Efficiently process customer credit applications.• Maintain accurate records of customer credit.• Carry out collection calls to customers for delinquent payments.• Handle high volume calls and paperwork, ensuring all data is accurately recorded.• Utilize Microsoft Word and Excel for data entry and email correspondence.• Schedule appointments as necessary.• Engage in customer service-related tasks in a call center environment.• Answer inbound calls and make outbound calls as necessary.• Use your skills in collections to ensure all customer accounts are up-to-date.